FAQ

1. What is BabyXchange all about?

BabyXchange is a premium kidswear brand offering thoughtfully designed, comfortable, and high-quality apparel for children, perfect for everyday wear and special occasions.

2. How long does delivery take?

In most metro and Tier 1 cities, delivery takes 1–2 days.
For the rest of India, orders are delivered within 3–5 days, depending on the PIN code.

3. Do you charge for shipping?

No, there are no additional shipping charges. All orders are delivered with free shipping.

4. What payment methods do you accept?

We accept all major payment methods including UPI, debit cards, credit cards, net banking, and other secure online payment options.

5. Can I cancel my order after placing it?

Orders can be cancelled before dispatch by contacting our support team. Once dispatched, cancellations are not possible.

6. What is your return and refund policy?

Returns and refunds are accepted only for damaged, defective, or incorrect products, reported within 48 hours of delivery, as per our Refund Policy.

7. Are discounted or sale items eligible for return?

No, sale or discounted items are not eligible for return or refund, unless received damaged or incorrect.

8. How do I track my order?

Once your order is shipped, tracking details are shared via SMS or email. Tracking updates may take up to 24 hours to reflect.

9. How can I contact customer support?

You can reach us at 9205556068 or email tpc.ecommerce01@gmail.com during support hours.

10. Are BabyXchange products safe for kids?

Yes. BabyXchange products are made using child-friendly, comfortable fabrics with a focus on quality, safety, and durability.